Illinois Association for College Admission Counseling
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Telecounseling Coordinator/Senior Admission Counselor - Iowa State University

April 09, 2019 11:10 AM | Anonymous member
University Title Enrollment Services Adviser II - 8551
Pay Grade 33
Salary Commensurate with qualifications
Base of Employment P - P&S
Job Category Professional and Scientific
Pay Frequency Monthly
Posting Number 90159P
Working Title Telecounseling Coordinator/Senior Admissions Counselor
Advertised Employing Department Office of Admissions
Appointment Type Professional & Scientific - Continuous
Proposed Start Date 06/03/2019 or sooner if possible
Proposed End Date or Length of Term
Number of Months Employed Per Year 12
Full or Part Time Full-Time
Summary of Duties and Responsibilities

Iowa State University is seeking applications for an Enrollment Services Adviser II to serve as a Telecounseling Coordinator/Senior Admissions Counselor. This position oversees the telecounseling operation at the Office of Admissions; hires and trains 10 to 15 student callers; develops program objectives in cooperation with the Senior Assistant Director of Admissions, Recruitment Initiatives and Transfer, in order to support enrollment services goals; works with outcome-based criteria; and supports and assists admissions and university staff with their telecounseling needs. It also includes responsibility for telecounseling training, implementation, trouble shooting, maintenance, and data reporting.

This position provides leadership in the area of admissions through work with high school visits, college fairs, on- and off-campus special recruitment programs, and early outreach programs, as well as communicating with prospective students, their families and high school counselors via telephone, written and electronic inquiries. This position also collaborates with colleagues to set territory management goals and evaluate outcomes; assists with campus visits and new student programs events and activities; and provides leadership for new admissions counselors. Additionally, the position oversees the Office of Admissions Call Center staff which includes hiring, training and supervising 10 student employees as they provide customer service via the 800-line and as they perform office tasks for the Office of Admissions. This team provides front-line customer service for the university. Their attention to value-added customer service is critical.

The successful candidate for this position will possess excellent oral and written communication skills and microcomputer skills, especially with Microsoft Word, Excel, and PowerPoint. The duties of this position will require a willingness to travel regularly and to work early mornings, late evenings and weekends; the ability to work as a team member in a fast-paced, changing workplace; and the ability to communicate with a wide variety of individuals’ on- and off-campus.

About Iowa State University and the Ames Community

Iowa State University is classified as a Carnegie Foundation Doctoral Universities: Very High Research Activity, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 34,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.

Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented populations, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.

All employees are expected to exhibit and convey good citizenship within the program, the department, college, university activities, collegial interactions, and maintain the highest standards of integrity and ethical behavior.

Required Education and Experience

Bachelor’s degree and 1 year of related experience.

Supplemental Required Education and Experience
Preferred Education and Experience

Experience supervising college students.

Experience in Admissions, New Student Programs or related student affairs area.

Experience in a customer service role in a higher education setting.

Experience with databases performing tasks such as maintenance, running queries, data reporting and interpretation.

Experience with customer relations management (CRM) systems, texting, online chat, and other emerging communication trends.

Experience in a fast-paced high profile customer service environment, especially in supervising office operations.

Location (if other than Ames)
Additional Information
Department Contact Name Jen Sass
Department Contact Phone 515-294-6492
Department Contact Email
Department/Unit Website
Application Instructions

To apply for this position, please click on “Apply for this Job” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact Information for Three Professional References

If you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Candidates selected for an on-campus interview will be required to deliver a 10-12 minute presentation.

Special Instructions Summary
Guaranteed Consideration Date 04/18/2019
Pre-Employment Screening

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Quick Link
EO Statement

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

Posting Details
Required Licensure(s)/Certification(s)

Must have and maintain a valid U.S. state driver’s license and the ability to be authorized to drive University vehicles.

Required Licensure(s)/Certification(s)

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this vacancy?
    • ISU Employment Opportunities Website
    • ISU Employee
    • Website
    • Placement Office
    • Trade Journal
    • Newspaper
    • HERC Website
    • LinkedIN
    • Facebook
    • CareerBuilder
  2. Please indicate which specific website, placement office, trade journal, newspaper, or other resource influenced you to apply for this position.

    (Open Ended Question)

  3. * Do you have a valid U.S. driver's license or the ability to obtain one prior to the start date?
    • Yes
    • No
  4. * Please explain any previous experience training and supervising college student employees.

    (Open Ended Question)

  5. * Please describe your experience working with prospective students and families in the college search process, including students from diverse backgrounds.

    (Open Ended Question)

  6. * Please describe any education or experience you may have with database maintenance or a customer relations management (CRM) system.

    (Open Ended Question)

  7. * Please describe any experience you may have in a fast-paced high profile customer service environment and if that includes any supervision of office operations.

    (Open Ended Question)

Applicant Documents

Required Documents

  1. Letter of Application/Cover Letter
  2. Resume/Curriculum Vitae
  3. Reference Contact Information
Optional Documents

© Illinois Association for College Admission Counseling
PO Box 279, Mount Prospect, IL 60056-0279
(800) 829-0176 / (847) 577-2953

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